This privacy policy is applicable to Webstraxt Limited’s site only and not related to another of Webstraxt Limited’s other customer websites on the World Wide Web pages. Please read the privacy policy applicable to the site you are visiting. If you do not agree with this Privacy Policy, please do not use this site or fill in our “Contact Us” form. By accessing and using this Site, you hereby agree to the terms of this Privacy Policy.
Please also refer to the Terms & Conditions before go ahead with Projects, License Connectors and Support services that Webstraxt Limited offer.
How We Use Your Infiormation
As a business we will collect the following information to fulfil marketing services and the provide us with the contact details, should we need to contact you regarding the required project, connector or support package.
- Full Name
- Email Address
- Telephone Number
- Invoicing / Quoting Address (Typically a business address)
- IP Address
- Business / Personal Card or Bank Details
For Internal Business Analysis
We may collect the following information for our own internal business analysis:
- IP Address
- Pages visited on the website
For Marketing Purposes
We may collect the following information to send marketing / business development and industry based emails where consent has been given by the individual:
- Full Name
- Company Name
- Company / Personal Email Address
- Contact Telephone Number
Data Processors:
INTERNAL PROJECT MANAGEMENT SYSTEM
Data processed: Full Name, Business Name, Business or Personal Address, Telephone Number, Email Address
Reason for being processed: This system is used to process the above data because either a new client has shown an interest in our services and this system is used to hold the above personal data to allow us to send official documentation and contact them as requested or the system is also used to hold existing client data and projects to allow us to contact clients and manage their projects accordingly.
Any further information: Consent and Contractual
THIRD PARTY MARKETING SYSTEM
Third party supplier specified for the marketing, communication of business and industry specific emails.
Data processed: (Full Name, Company Name, Email Address)
Reason for being processed: We use the above personal data with this third party supplier to ensure we can send you any industry specific information, any communication of business that we believe you will need to made aware of and also some marketing mail which may be of interest to you. This information is being processed by our third party company because you have either opt-in to one of our marketing emails or you have consented to this when filling out our online contact form.
Any further information: Consent
GOOGLE ANALYTICS
Website Analysis
Data processed: Anonymous website metrics (e.g clicks, pages visited, time spent on the website, conversions)
Reason for being processed: This data is purely anonymous and is consented by clicking “yes” to our Cookie Policy when first clicking onto the website. This data is used for improving our website performance and user experience for future visitors.
Any further information: Consent
MAILING SYSTEMS
Email (Customer Services and Project Management)
Data processed: (Email addresses, Name and any other information given by the individual when emailing us)
Reason for being processed: Email systems are used to send and receive emails to individuals that have shown an interest to our services by filling out a relevant website contact form, contacted us through other channels such as telephone or social media prior to the personal data being used or our email system is used to email active customers for needs of a project on a contractual basis. Google mail is not used for any email marketing to email addresses. Webstraxt do not hold any responsibility for the free and willing passing of personal information from external sources into the business but promise to not externally share any of these personal details unless prior written or verbal consent has been provided.
Any further information: Consent or Contractual
FINANCE / ACCOUNTING SYSTEMS
Data processed: (Email addresses, Name, Company Name, Address, Telephone Number, VAT number)
Reason for being processed: Finance systems are used by Webstraxt Limited to ensure all contractual legal documentation should as official quotes, invoice and credit notes are processed in relation to the Companies Act. This is legal requirement and is used with secure passwords to ensure all of our client’s information is processed and held securely.
Any further information: Contractual and a Legal Requirement.
DIRECT DEBIT PARTNERING SYSTEM
Direct Debit Service
Data processed: (Email addresses, Name, Company Name, Address, Telephone Number, VAT number, bank details)
Reason for being processed: Webstraxt Limited’s third party company are used to collect and take payment of their monthly service and license agreements as previously agreed. The personal data listed above is taken in order for the client to fulfil the direct debit. These details are held securely by our third party supplier and is password protected.
Any further information: Contractual and a Legal Requirement.
Our Data Retension Policy:
HOW WE USE YOUR DATA IN RELATIONS TO A PROJECT OR MAGENTO CONNECTOR
We will retain any data we hold about you while you are actively using our services, until the point that you request removal or after a period of 7 years from the last project, monthly services or licenses order have stopped. This is processed inline with financial records and accounting records required.
Any user accounts, data records or inactivity for users that are not associated with any projects, monthly services or licenses will be removed after 1 year of inactivity.
How We use Your Information:
We use third parties for internal analysis, customer service and where marketing communication consent has been given, to tailor marketing materials to our customers’ interests. You can find out more about marketing communications in the next section.
If you are simply browsing this site and do not enter any personal details, only anonymous data to do with how you use the website will be tracked. This is to help us make ongoing improvements to the user experience on our website. Please see our Cookie Policy for more information.
If you fill out our online contact form, we may use certain trusted third parties to process your data. This is so that we can analyse customer activity as a whole make business, service and product improvements to assist with our on going customer care.
Please note: we will never sell your data and will only share your data with third parties that enable us to analyse our business data or deal with communications most effectively.
We do not collect or buy data about you from any outside companies, databases or any other sources.
How We User Your Data:
HOW WE USE YOUR DATA IN RELATION TO A PROJECT, MONTHLY SERVICES, CONNECTOR LICENSE’S OR CONTACT FORMS
Any data given to using relation to the above services will be processed in accordance to fulfil the requirements of the reason it was intended for. We may then process this data for the purposes of internal business analysis based on the acceptance and confirmation given by the data subject.
HOW WE USE YOUR DATA IN RELATION TO BUSINESS ANALYSIS
When you agree to our terms & conditions, you agree to use analysing your history and personal data. This is for the purposes of internal analysis so that we can get to know our customer base in order to develop the website, our products and services. We may also use this data along with your IP address (where Cookies are enabled) to improve the experience of using our website and provide us with an overview of customer needs.
HOW WE USE YOUR DATA IN RELATION TO MARKETING COMMUNICATIONS
We will only send marketing / business analysis or industry specific emails where you have given us permission to do so through our dedicated Contact Us forms placed on our website. You may subscribe from these emails at anytime either from a link at the bottom of every email or by emailing us directly at [email protected] and asking to be removed from our marketing lists.
By signing up to receive our emails you agree to us capturing your data through a third party on your email opens, email link clicks and subsequent related interests. We do this to track and analyse the effectiveness of our campaigns. We may also use this data for profiling so that we can send emails relevant to your recent interests or recent projects.
If you do not agree to the above then please do not sign up to our newsletter. If you already subscribed with us and wish to remove your data, please contact us on 01636 351960 or email us on [email protected].
Lawful Basis for Processing: Consent
HOW WE USE STORE & PROTECT YOUR INFORMATION
HOW WE CAN USE YOUR DATA IN RELATION TO A PROJECT, MONTHLY SERVICES, CONNECTOR LICENSE OR CONTACT FORMS
Your data from a contact form that has been filled out on our website, is held securely with our hosting provider on a Linux server. This information will be used to contact you as requested by yourself for interests of our services. Dependant on the choice of form of contact in which you wish to receive your data will then be transferred to our third party platforms as mentioned in the Data Processors For This Website section.
Any data held by third parties can’t be accessed by anyone outside of the company or the third party themselves. Third party platforms are password protected and can only be accessed by internal staff that require this information or the third party in question. These companies have been audited by ourselves for GDPR compliance.
Your Right To Access, Corrections & Data Erasure
HOW WE USE YOUR DATA IN RELATION TO A PROJECT, MONTHLY SERVICES OR LICENSE CONNECTOR
We respect your privacy rights and provide reasonable access to the Personal Data that you have provided to us through the use of our services. If you wish to receive a record of data we hold about you, correct, or delete any of your data, please contact us by email at [email protected], our data protection officer will contact you with the next steps for this.
At your request, we will issue a record, amend or remove/anonymise any data we hold about you.
At any time, you may change any of your personal data by contacting us on [email protected].
CONTACT DETAILS
Webstraxt Limited,
Balderton Hall, Fernwood, Newark,
Nottinghamshire, NG24 3JR
(0)1636 351960
[email protected]
DATA PROTECTION OFFICER
Jodie Oldhams